Support

How can we help?

Most answers are below. Still stuck? Email us — a real person (the developer) reads every message.

Email [email protected] Report a bug

Getting started

What is LaneCaddie?
A bowling app for iPhone and Apple Watch. Your Apple Watch — worn on your bowling hand — automatically detects each shot and measures the motion behind it (tempo, rev, posting, follow-through), while you keep score with a tap. Your iPhone is where you review stats and trends.
Do I need an Apple Watch?
You can keep score and browse your stats and ball arsenal on iPhone alone. Automatic shot detection and the per-shot motion metrics require an Apple Watch worn on your bowling hand.
Which devices are supported?
iPhone on iOS 26.4 or later and Apple Watch on watchOS 26.4 or later. Automatic shot detection works best on Apple Watch Series 9, Ultra 2, or newer.
Which wrist should I wear my Watch on?
Your bowling hand — that's how the Watch reads your swing and release. (You can switch wrists just for bowling.) LaneCaddie is built lefty-first and works equally well for left- and right-handed bowlers.

Scoring & detection

Does LaneCaddie score my game automatically?
Not yet. Your Watch automatically detects that you bowled and captures the motion of the shot — then you tap which pins fell (one tap for a strike or spare, a couple for a leave) and the app keeps your running score. Fully automatic pin scoring is coming later in 2026 with the iPhone camera.
It missed a shot, or detected one I didn't throw.
Make sure a session is running and the Watch is on your bowling hand. You can always add or correct a shot by tapping the pin deck. Detection improves with a normal, full approach and release.
Can I track multiple games in one session?
Yes — LaneCaddie supports multi-game, USBC-style scoring across a whole league night.

Motion metrics

What do tempo, rev, posting, and follow-through mean — and why no exact numbers?
They describe your release. LaneCaddie shows each one as how this shot compares to your own recent average, with a green/yellow/red consistency dot — not as an absolute number — so the feedback is meaningful to your game. (Rev rate and axis figures in absolute units may come in a later update once calibration is added.)
My motion tiles are blank.
Metrics appear after a few detected shots in a session, and require the Apple Watch to be worn during real throws. If you only typed in scores (no Watch motion), there's nothing to measure yet.

Subscription & billing

How much does it cost?
One plan: $4.99/month or $39.99/year, with a 14-day free trial of the whole app. No ads, ever.
How do I start, manage, or cancel?
Your trial starts when you subscribe in the app. Manage or cancel anytime in Settings → [your name] → Subscriptions on your iPhone. Cancel before the trial ends and you won't be charged.
I already paid — how do I restore my subscription?
Tap Restore Purchases in LaneCaddie's Settings (or on the subscribe screen).
Is Family Sharing supported?
No — a subscription is per Apple Account (one account = one membership).

Your data & privacy

Is my data private?
Yes. LaneCaddie is fully on-device — no ads, no tracking, no account. Your bowling, motion, and health data stay on your iPhone and Apple Watch, and in your own iCloud if you enable backup. Full details: Privacy Policy.
What does LaneCaddie do with Apple Health?
With your permission it records each session as a workout and reads/writes related data (heart rate, calories, duration). This stays on your device; we never receive it, sell it, or use it for advertising. Manage permissions anytime in the Apple Health app.
Will I lose my history if I get a new phone?
No — if iCloud backup is on, your history restores on your new device. You can also back up and restore manually in Settings.
How do I delete my data?
Deleting the app removes its data from that device. Health data you logged remains in Apple Health unless you delete it there.

Troubleshooting

My Watch and iPhone aren't in sync.
Keep both devices nearby with Bluetooth/Wi-Fi on, open LaneCaddie on the Watch, and give it a moment to transfer. Re-opening the iPhone app forces a sync.
The app is asking for permissions.
LaneCaddie needs Motion & Fitness and Health access for shot detection and workouts. If you declined earlier, enable them in Settings → Privacy & Security (and the Apple Health app).
Battery or heat during a long session.
Continuous motion sensing uses power; for a long league night, start the session when you begin bowling and end it when you're done.

Contact

We don't run a phone line or live chat, but email gets a fast, personal reply.

Found a bug? Include your device + iOS/watchOS version and what happened — it helps us fix it fast.